Storage Blackfen Service Terms and Conditions
These Terms and Conditions set out the basis on which Storage Blackfen provides household and commercial removal and storage services within the United Kingdom. By making a booking, paying a deposit, or allowing our team to commence any services, you agree to be bound by these Terms and Conditions.
1. Definitions and Interpretation
In these Terms and Conditions, the following expressions have the meanings set out below.
Customer means the person, firm or company that requests or receives services from Storage Blackfen.
Services means any removal, transport, loading, unloading, packing, unpacking, storage, or related services supplied by Storage Blackfen.
Goods means the items that you ask us to move, handle or store.
Contract means the agreement between Storage Blackfen and the Customer incorporating these Terms and Conditions.
Working Day means Monday to Friday, excluding public holidays in England and Wales.
All headings are for convenience only and do not affect interpretation. Words in the singular include the plural and vice versa.
2. Scope of Services
Storage Blackfen provides removal, transport and storage services for domestic and commercial customers. The specific services to be supplied will be set out in our quotation and any subsequent written confirmation.
We reserve the right to refuse to carry or store any Goods that in our reasonable opinion are unsafe, illegal, hazardous, perishable, or otherwise unsuitable for transport or storage.
3. Quotations and Estimates
All quotations are based on the information provided by you at the time of enquiry, including but not limited to property access, parking, number of rooms, volume of Goods, and any special handling requirements.
Unless otherwise stated, quotations are valid for 30 days from the date of issue. After this period, we may revise or withdraw the quotation.
Quotations are given on the assumption that:
There is suitable access to the property for our vehicles and team.
The work can be carried out during normal working hours.
The Goods are ready for removal and properly packed, unless packing services have been agreed.
Any additional work or waiting time arising from inaccurate or incomplete information may be charged at our standard rates.
4. Booking Process and Confirmation
A booking is not confirmed until we have:
Issued a written confirmation of your booking, and
Received any required deposit or prepayment.
You are responsible for checking the details of the booking confirmation and notifying us as soon as possible of any errors or changes required. Changes to the service date, time, or scope are subject to availability and may result in revised charges.
We may request proof of identity and address before accepting or carrying out any booking, and we may decline a booking at our discretion.
5. Customer Responsibilities
You agree to:
Provide accurate and complete information about the services required, including access, parking, and any special handling needs.
Ensure that the property is accessible and safe for our team to work in.
Arrange any necessary parking permissions or permits in advance of the service date.
Be present or represented at the collection and delivery addresses to provide instructions and sign any necessary documentation.
Properly pack and secure your Goods unless a packing service has been included in the quotation.
Remove or secure any fixtures, fittings, or appliances in accordance with manufacturer instructions and safety requirements.
You confirm that you are the owner of the Goods or that you have full authority from the owner to enter into this Contract. You agree to indemnify Storage Blackfen against any claim from a third party alleging ownership or superior rights in the Goods.
6. Payment Terms
Unless agreed otherwise in writing:
For removal services, full payment is due no later than the last Working Day before the scheduled service date.
For storage services, the initial storage charge is payable in advance and recurring charges are payable monthly in advance.
We reserve the right to request a deposit at the time of booking, which will be applied to the final invoice. Deposits are non-refundable except as expressly stated in these Terms and Conditions or required by law.
Payment must be made using an accepted payment method as notified by us from time to time. We do not accept payment in cash by post.
If payment is not received by the due date:
We may suspend or cancel the Services.
We may charge interest on overdue sums at the statutory rate from the due date until payment is received in full.
We may withhold delivery or release of Goods stored until all outstanding sums are paid.
7. Cancellations and Postponements
You may cancel or postpone your booking by giving us written or verbal notice, subject to the following charges:
If you cancel more than five Working Days before the service date, we may retain part or all of the deposit to cover administration and any costs incurred.
If you cancel between five and two Working Days before the service date, we may charge up to 50 percent of the quoted price.
If you cancel less than two Working Days before the service date, or on the day of the service, we may charge up to 100 percent of the quoted price.
For storage contracts, if you wish to terminate storage, you must give us at least fourteen days notice. Storage charges remain payable until the end of the notice period or the date the Goods are collected, whichever is later.
We will use reasonable efforts to accommodate postponements, but they are subject to availability and may incur additional charges, particularly where staff or vehicles have already been allocated.
8. Access, Parking and Delays
You are responsible for arranging suitable parking for our vehicles at both collection and delivery addresses, including obtaining any permits or permissions required. If parking is not available or is restricted, we may charge for additional time, walking distances, or use of smaller vehicles.
We are not liable for delays caused by circumstances outside our reasonable control, including traffic conditions, weather, access restrictions, or actions of third parties. If we are delayed by such circumstances, we will make reasonable efforts to keep you informed and complete the work as soon as reasonably possible.
9. Goods That Cannot Be Moved or Stored
We do not accept for removal or storage:
Illegal, stolen, or prohibited items.
Explosives, weapons, ammunition, or hazardous materials including gas cylinders, flammable liquids, or chemicals.
Perishable or refrigerated goods, plants, or animals.
Cash, bonds, jewellery, precious metals, or high value items unless expressly agreed in writing in advance and appropriately insured by you.
If such items are included without our knowledge, we accept no liability for loss or damage and you will be responsible for any resulting loss, damage, or regulatory action.
10. Packing, Handling and Storage Conditions
Unless we have agreed to provide packing services, you are responsible for packing your Goods in suitable containers and ensuring that all items are adequately protected for transport and storage.
We may repack or secure Goods that in our opinion are inadequately packed, and we reserve the right to charge for any additional materials or labour required.
For storage services, Goods will be stored in facilities selected by Storage Blackfen. We will exercise reasonable care in the storage of your Goods, but we do not guarantee any specific environmental condition unless expressly agreed in writing.
11. Liability and Limitations
We will exercise reasonable care and skill in providing the Services. Our liability for loss or damage to Goods is limited as follows unless a higher limit is expressly agreed in writing and any additional charge paid:
We are not liable for loss or damage unless it is caused by our negligence or breach of Contract.
Our total liability for any one event or series of connected events will not exceed a reasonable market value of the affected Goods, subject to an overall monetary cap as specified in our quotation or current service literature.
We are not liable for:
Loss or damage arising from Your failure to pack properly where we have not provided packing services.
Loss or damage to fragile items such as glass, china, electronics, or artwork unless they have been professionally packed by us.
Loss or damage arising from wear and tear, inherent defect, or pre-existing damage.
Indirect or consequential loss, including loss of profits, loss of use, or emotional distress.
You are responsible for arranging adequate insurance cover for your Goods, including during transit and storage, unless we have agreed in writing to arrange cover on your behalf. We do not provide insurance advice and any cover is subject to the policy terms of the relevant insurer.
12. Claims and Notice of Loss or Damage
You must inspect Goods as soon as reasonably possible after delivery or collection.
Any visible loss or damage must be notified to us at the time of delivery where possible, or in any event within three Working Days.
Any other loss or damage that could not reasonably have been discovered at the time of delivery must be notified to us in writing as soon as reasonably practicable and in any event within seven Working Days of delivery or collection from storage.
Failure to notify within these time limits may affect our ability to investigate and may reduce or extinguish any liability we might have, except where prohibited by law.
13. Waste, Disposal and Environmental Compliance
Storage Blackfen complies with applicable UK waste management and environmental regulations. We are not a general waste carrier and do not provide waste disposal services unless expressly agreed in advance.
You must not include general household waste, construction waste, hazardous waste, or any items intended solely for disposal among the Goods unless we have specifically agreed a waste removal service and provided an appropriate quotation.
Where we agree to remove unwanted items, they will be handled in accordance with relevant waste regulations. Additional charges may apply for the sorting, transport, and lawful disposal of such items.
You agree not to request or permit any unlawful disposal of waste and to provide accurate information about any items to be removed for disposal. You will be responsible for any costs, penalties, or claims arising from incorrect information or requests to dispose of items in breach of regulations.
14. Right of Lien and Sale of Goods
In respect of storage or any outstanding charges, we have a lien over the Goods for all sums due and unpaid under this Contract or any other contract between you and Storage Blackfen.
If any sums remain unpaid for more than sixty days, we may, after giving you reasonable notice, sell or otherwise dispose of some or all of the Goods to recover the outstanding amounts, including any costs of sale or disposal. Any surplus remaining after deduction of all amounts due will be held for you for a reasonable period.
15. Data Protection and Privacy
We will collect and process personal data about you in order to provide the Services, manage our relationship, and comply with legal obligations. We will handle your personal data in accordance with applicable UK data protection laws.
We may share your information with insurers, agents, subcontractors, and regulatory authorities where necessary for the performance of the Contract or as required by law.
16. Subcontracting
We may use carefully selected subcontractors to perform part or all of the Services. Where we do so, we will remain responsible to you for the acts and omissions of those subcontractors in the same manner as for our own employees.
17. Variations
No variation of these Terms and Conditions will be effective unless it is agreed in writing by Storage Blackfen. Verbal assurances or representations will not override these Terms and Conditions.
18. Severability
If any provision of these Terms and Conditions is held to be invalid, illegal or unenforceable, that provision will be deemed deleted, but the remaining provisions will continue in full force and effect.
19. Governing Law and Jurisdiction
These Terms and Conditions, and any dispute or claim arising out of or in connection with them or the Services, shall be governed by and construed in accordance with the laws of England and Wales.
You and Storage Blackfen agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with the Contract or its subject matter.
20. Contact and Complaints
If you have any questions about these Terms and Conditions, or if you wish to raise a concern or make a complaint about our Services, please contact us using the contact details published on our website or any documentation we have provided to you. We will investigate your query and respond within a reasonable timeframe.
